Complaints procedure

From time to time parents, and others connected with the school, may become aware of matters which cause them concern.  Below you will find our Complaints Procedure which has been devised with the intention that it will usually be possible to resolve problems by informal means.


If you wish to contact the Chair of Governors with a complaint please email


  • Marian Vian Primary School, Shirley Crescent,
  • Elmers End, Beckenham, England,
  • BR3 4AZ
  • Tel: 020 8658 6524 For out of hours emergencies only please call 07595 415177
  • Email:
  • Marian Vian Primary School
  • ‘Member of Compass Academy Trust - A company limited by guarantee
  • Registered in England: Company Number 9323096
  • Registered Office: Oak Lodge Primary School,
  • Chamberlain Crescent,
  • West Wickham, Kent,BR4 0LJ